Privacy Policy

Your privacy is our priority at Gravion Stormforge Hotel

Privacy Policy

Effective Date: January 1, 2024

At Gravion Stormforge Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our hotel or use our services.

1. Information We Collect

Personal Information
  • Name and contact details
  • Reservation and booking information
  • Payment and billing information
  • Identification documents
  • Preferences and special requests
Technical Information
  • IP address and device information
  • Website usage data
  • Cookies and tracking technologies
  • Location data (with consent)
  • Communication records

2. How We Use Your Information

  • Processing reservations and providing hotel services
  • Personalizing your experience and preferences
  • Processing payments and managing billing
  • Communicating about your stay and services
  • Marketing and promotional communications (with consent)
  • Improving our services and facilities
  • Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted partners who assist in providing our services, such as payment processors and booking platforms.

Legal Requirements

When required by law, regulation, or legal process, or to protect our rights and safety.

4. Data Security and Retention

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular security assessments
  • Staff training on data protection
  • Limited access to personal information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

Under applicable privacy laws, including Canadian privacy legislation, you have the following rights:

Access

Request access to your personal information we hold

Correction

Request correction of inaccurate personal information

Deletion

Request deletion of your personal information

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings.

Cookie Notice: By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Transfers

As a Canadian hotel, we primarily process data within Canada. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Gravion Stormforge Hotel
Privacy Officer
1240 Granville Street
Vancouver, BC V6Z 1M5
Canada